Help & shipping
Answers to the most common questions. Can't find yours? Send us an e-mail, we're happy to help.
Questions
Frequently asked questions
How do I find the right length?
Abayas are ordered by length, measured from the shoulder to the hem. On every abaya page the size advisor helps you: set your height and use the recommendation. If you usually wear heels, switch that option on.
How long does shipping take and what does it cost?
Delivery times and shipping costs per country are listed in the table below and under Payment and shipping.
Can I return my order?
You have a 14-day right of withdrawal. All details are in the cancellation policy. You can declare your withdrawal via Withdraw from contract.
Which payment methods are available?
All payment methods we offer are listed under Payment and shipping and in the bag.
Do you ship fragrances abroad?
Alcohol-based fragrances count as dangerous goods in shipping, so we only ship them within Germany. Abayas and hijabs are delivered to every country in the table.
How do I care for my abaya?
Care instructions are listed on every product under “Material & care” and on the label.
Shipping
Delivery times and costs per country, straight from our shipping settings.
| Country | Method | Delivery time | Cost | Free from |
|---|---|---|---|---|
| Germany | DHL Parcel | 1–3 business days | €4.90 | €80.00 |
| Austria | DHL Parcel International | 2–5 business days | €8.90 | €120.00 |
| Belgium | DHL Parcel International | 2–5 business days | €8.90 | €120.00 |
| France | DHL Parcel International | 2–5 business days | €8.90 | €120.00 |
| Netherlands | DHL Parcel International | 2–5 business days | €8.90 | €120.00 |
Alcohol-based fragrances count as dangerous goods in shipping. We therefore only ship them within Germany.
Write to us
We usually reply by email within one working day.